Support ManagePoint

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Before contacting us with any problems or questions, please read our FAQ's below which contain all of the most frequently asked questions we receive. In most cases this will give you an instant answer without having to wait for a repsonse from our support staff.

If you have read through the FAQ's below and can't find the answer to your questions please click the enquiry button below.


FAQ's about ManagePoint
document management software

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Simply click on the questions below and you will be taken to the answer.

What are the minimum hardware requirements?
Are documents stored in a proprietary format?
What kind of documents can I store in ManagePoint?
Is there any limitation on the number of documents I can store?
Can I create totally customised user-defined index which create my own document profiles?
Is there any limitation on a document's physical size (i.e. pages, dimensions, etc.)?
Can I OCR my documents and search through the full text?
Can I sort and group my documents?
Can I add additional pages to an existing document?
Does ManagePoint supports all Windows platforms?
Can I add annotations to an image document?
Does the program provide an easy method of backing up data?
Can I export document index data and use it to create reports?
Can I archive my data to CD-R?
Is the software easy to use?
Can I email, print, fax or copy directly from ManagePoint?
Can I change the order of pages or delete a page on a multi page document?
Can I attach working documents to existing documents?
Can I print electronically from any windows application so I do not need to print and then scan?

 

 

What are the minimum hardware requirements?

ManagePoint can normally be run using your existing hardware. Minimum specifications are:
Server – Pentium 4 2.4GHz with 512MB-1GB RAM
With Windows 2000 SP4 server edition or better
Workstations – Pentium 4 2.4GHz with 256MB-512MB RAM
With Windows 2000 SP4, Windows XP Professional SP2 or Windows Vista Business
Typically we store 15,000 – 30,000 A4 pages per Gigabyte.

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Are documents stored in a proprietary format?

No, computer-generated documents are stored in their native format, such as Word or Excel. Image documents are stored as standard TIFF files viewable on any Windows PC or Macintosh using the operating systems own imaging system. You can export or email a document from ManagePoint to any user with a Windows PC or Macintosh and the documents source program can open and view the document.

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What kind of documents can I store in ManagePoint?

A document can be any computer-generated file (either imported or printed to MP) or a scanned in image. If the document is a computer-generated file (i.e. Word, Excel, PowerPoint, etc.) it will be opened by its source program as long as you have the source program installed on your PC. An image file is viewed and annotated using the ManagePoint image viewer.

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Is there any limitation on the number of documents I can store?

No, you are only limited by the amount of storage available in your computer system.

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Can I create totally customised user-defined index which create my own document profiles?

Yes, ManagePoint allows you to create as many document libraries and sub groups as you wish with as many user defined fields required.

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Is there any limitation on a document's physical size (i.e. pages, dimensions, etc.)?

No, we have clients who have stored documents with 4000+ pages as a single document.

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Can I OCR my documents and search through the full text?

Yes, ManagePoint provides you with built-in Optical Character Recognition. OCR a scanned in or printed image document and you can search the full text using the search engine. This is optional and not a requirement for each document. ManagePoint also automatically content summarises each document separately to the OCR option so you can search across all documents for any keyword

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Can I sort and group my documents?

Yes, you can sort using your custom defined groups. The documents are then displayed with summary fields of the results which can be printed as a report.

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Can I add additional pages to an existing document?

Yes, you can either insert new scanned in pages or append them to the end of an image document.

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Does ManagePoint support all Windows platforms?

Yes, except the very old Windows 95 & Windows 98, ManagePoint has been thoroughly tested on all Windows platforms.

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Can I add annotations to an image document?

Yes, ManagePoint comes with a full set of annotation tools including, highlighter, boxes and block outs, post it notes, customised rubber stamps and more.

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Does the program provide an easy method of backing up data?

Yes, simply back up the ManagePoint folder on your hard drive

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Can I export document index data and use it to create reports?

Yes, ManagePoint provides you with the ability to export the find results to an Excel spreadsheet. The exported data is then ready for printing.

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Can I archive my data to CD-R?

Yes, you can archive either just document data and leave your index information on-line allowing you to search for documents that are stored off-line or store both index data and document data off-line. Simply use you CD burner software to copy a Circulate Library to CD-R to store only document data off-line or copy the entire Group to CD-R to store both index and document data off-line.

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Is the software easy to use?

Yes, it has been designed for people with little computer experience. Just follow the demonstration as detailed on our web page to see how easy it is. We provided extensive training so that you will get productivity results from day one. We have found that a system like this needs to be very easy to use to maximise profit from the increased productivity on day one.

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Can I email, print, fax or copy directly from ManagePoint?

Yes, all you need is the relevant supporting software already configured on your computer and you are in business.

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Can I change the order of pages or delete a page on a multi page document?

Yes, you can shuffle the order or delete a page that you no longer require.

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Can I attach working documents to existing documents?

Yes you can easily attach working documents or sound files to an image document.

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Can I print electronically from any windows application so I do not need to print and then scan?

Yes, any program that has a file print screen enables you to print documents electronically into the program.

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